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Why can't I view prices?
We only allow approved trade customers to view product prices.
Why can't I see Loop products?
If you can't view Loop products then your account hasn't been approved to purchase Loop. This is due to another shop nearby selling Loop. If you think this is incorrect please contact us.
Why can't I see Kobra Products?
If you can't view Kobra products then your account hasn't been approved to purchase Kobra. This is due to another shop nearby selling Kobra. If you think this is incorrect please contact us.
When can I expect my order to be delivered?
You can track the status of your order and get an estimated delivery time by checking the tracking link provided in the "Your order is on the way" email. Remember to look in spam/junk for an email from "JAM Distribution" if you haven't received the order confirmation. To better assist you, kindly provide the order number.
Why hasn't my order been delivered yet?
There could be various reasons for a delay in your order delivery. To get specific information about your shipment, please check the tracking details provided in the "Your order is on the way" email. If you require further assistance contact our customer support quoting your order number.
Why haven't I received one of my products?
If you haven't received one of your products, please quote your order number and specify the missing item in an email to our customer support for prompt assistance.
Are there any additional discounts available?
All the discounts we currently offer are already visible on our website. These include benefits such as free delivery on orders over £75 and bulk discounts if you buy 24 or 48 plus cans.
What should I do if I have a faulty product?
If you have received a faulty product, please reach out to our customer support immediately. We ask you provide details about the issue, include photos of the faulty item and quote your order number.
What if my order has been damaged in transit?
If your order has been damaged in transit, please contact our customer support as soon as possible. Make sure to include details about the damage, attach photos of the affected items and quote your order number.
Could I receive recommendations on product choices?
Certainly! We would be delighted to assist you with product recommendations.
Get expert assistance for all your questions and concerns.
sales@jamdistribution.co.uk
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